Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | U.S.PIRG Education Fund | Consumer Protection, Make VW Pay, Transportation

Framework for VW Settlement Announced

Statement by Mike Litt, Consumer Program Advocate at U.S. PIRG Education Fund, on todays announced VW settlement. For more details on what a strong settlement agreement ought to look like, please see the open letter that we released earlier this week with other consumer and environmental groups.

> Keep Reading
News Release | U.S.PIRG Education Fund | Consumer Protection, Make VW Pay

Leading Groups Send Criteria for Evaluating VW Settlement

Four leading consumer, environmental, and public health organizations wrote an open letter in advance of the April 21st deadline set by U.S. District Judge Charles R. Breyer for a proposal that deals with Volkswagen’s emission scandal.

> Keep Reading
Blog Post | Consumer Protection

MASSPIRG Executive Director Janet Domenitz Sworn in as President of Consumer Federation of America | Ben Martin-McDonough

MASSPIRG's Executive Director sworn in as president of the Consumer Federation of America. 

> Keep Reading
Blog Post | Consumer Protection

20 groups call on FTC to protect consumers and prohibit the sale of certified used cars with unrepaired safety recalls | Deirdre Cummings

MASSPIRG Education Fund joined more than 20 consumer organizations in calling on the Federal Trade Commission (FTC) to prohibit the practice of selling “certified” used cars with unrepaired safety recalls. The formal comments were in response to the FTC's proposed settlements with General Motors, Jim Koons Management, and Lithia Motors. 

> Keep Reading

Pages

News Release | MASSPIRG | Consumer Protection

Retailer pulls dangerous toy off shelves following Trouble in Toyland Report

Following the release of MASSPIRG's 29th annual Trouble in Toyland report, one retailer has removed a toxic product from store shelves.

> Keep Reading
News Release | MASSPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to the Massachusetts Public Interest Research Group’s 29th annual Trouble in Toyland report. The survey of hazardous toys found that, despite recent progress, parents and caregivers must still be wary when shopping this holiday season.

> Keep Reading
News Release | MASSPIRG | Public Health, Consumer Protection, Health Care

Some Good, Some Bad in Obama Executive Order on Protecting Antibiotics

New executive order on antibiotics takes several important steps necessary to control the spread of antibiotic-resistant bacteria, it misses the opportunity to call for critical reforms in the agricultural sector that are essential to protect public health. 

> Keep Reading
News Release | MASSPIRG | Public Health, Consumer Protection

Stop the Superbugs:

MASSPIRG calls on President Obama to curb misuse and overuse of antibiotics.

> Keep Reading
News Release | MASSPIRG EDUCATION FUND | Consumer Protection

MASSPIRG Education Fund Announces New Resource: Top Ten Ways the CFPB Can Help You CFPB Has Already Returned $1.5 Billion To Consumers

MASSPIRG releases a new list of 10 resources available to consumers from the CFPB. 

> Keep Reading

Pages

Course Correction

Textbooks are an essential but increasingly expensive part of obtaining a college degree. With students spending between $700 and $1,000 per year and prices rising faster than inflation, the need for a solution is increasingly urgent.

> Keep Reading

Total Recall

Already more toys and children's products have been recalled in the first half of this year than in the first half of last year, a supposed "100-year-flood" period. Yet the remedial CPSC reform legislation passed overwhelmingly by both the House and Senate in response to that 2007 recall wave has yet to become law. It is stalled in conference committee, where both the toy and chemical industries seek to block, weaken or delay some of its most critical reforms.

> Keep Reading

The Campus Credit Card Trap

Credit card lending is enormously profitable. According to annual Federal Reserve Board of Governors’ (FRB) Reports to Congress, it is the most profitable form of banking. But the credit card industry is saturated.

> Keep Reading

'How You Drive' Takes a Backseat to 'Who You Are'

Under the new “managed competition” rating system, “who you are” has become more important than “how you drive.” Starting in April, factors relating to “who you are” – income, marital status, homeownership, education, age, race, and other factors supposedly prohibited for use by the Division of Insurance – will take center stage in the Massachusetts auto insurance market. Driving record is no longer the primary rating factor and is now a diluted factor.

> Keep Reading

Mixed Signals

MASSPRG conducts survey of national TV retails stores and finds that consumers are getting Mixed Signals.

> Keep Reading

Pages

View AllRSS Feed

Support Us

Your tax-deductible donation supports MASSPIRG Education Fund’s work to educate consumers on the issues that matter, and to stand up to the powerful interests that are blocking progress.

Learn More

You can also support MASSPIRG Education Fund’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations.