Consumer Protection

News Release | MASSPIRG Education Fund | Consumer Protection

New Report: Consumers Should Get Security Freezes Before Next Data Breach

Credit monitoring and other services that are usually offered to data breach victims and other concerned consumers do nothing to prevent identity theft; they only detect certain types of fraud after it has occurred. A report and consumer fact sheet released today by the MASSPIRG Education Fund aim to increase the awareness and use of the security freeze, also known as a credit freeze. The report explains that the freeze is the only security measure that can prevent new account identity theft.

Report | MASSPIRG Education Fund | Consumer Protection

Why You Should Get Security Freezes BEFORE Your Information is Stolen

A never ending stream of news reports about data breaches – including T-Mobile, Target Corporation, the IRS, numerous Blue Cross Blue Shield and other health plans, the University of Maryland, and the U.S. Office of Personnel Management (OPM) - is a constant reminder that you’re at risk of a data breach and therefore, identity theft.

Don’t get spooked by phantom debt collectors

By | Jeanne Foy
Consumer Action Center Director

The phone rings and a scary voice on the other end tells you that you owe them money and need to pay up… or else. The caller leads you to believe that a recent loan you took out has come due and that its time to pay or face legal action. Frightening, right?

News Release | MASSPIRG | Consumer Protection

STATEMENT ON EXPERIAN BREACH OF T-MOBILE CUSTOMER DATA

Massive data breach affecting Experian’s computers holding 15 million files of T-Mobile customers. T-Mobile and Experian response inadequate. 

News Release | MASSPIRG | Consumer Protection

MASSPIRG Demands Real Penalties for Volkswagen and Full Rebates for Customers

Volkswagen must be held accountable for its “defeat device” scheme to trick EPA pollution tests - and must provide rebates to all 500,000 customers deceived into joining the scheme by VW’s false promises of “clean” diesel cars.

News Release | MASSPIRG EDUCATION FUND | Consumer Protection

TOP 10 LIST: HOW THE CFPB WORKS FOR CONSUMERS

MASSPIRG Celebrates CFPB’s 4th Birthday on Tuesday, July 21, with New Webpage

News Release | MASSPIRG Education Fund | Consumer Protection

New Report: Mortgage Problems Rank #1 at CFPB for Consumer Complaints

Mortgage problems were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the MASSPIRG Education Fund. The report also found that Bank of America was the most complained about company in Massachusetts for mortgage problems. 

Report | MASSPIRG Education Fund | Consumer Protection

Mortgages and Mortgage Complaints

The Consumer Financial Protection Bureau (CFPB) was established in 2010 in the wake of the worst financial crisis in decades. Its mission is to identify dangerous and unfair financial practices, to educate consumers about these practices and to regulate the financial institutions that perpetuate them.

To help accomplish these goals, the CFPB has created and made available to the public the Consumer Complaint Database. The database tracks complaints made by consumers to the CFPB and how they are resolved. The Consumer Complaint Database enables the CFPB to identify financial practices that threaten to harm consumers, and it enables the public to evaluate both the performance of the financial industry and of the CFPB.

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