Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | MASSPIRG | Consumer Protection

New Report: How Massachusetts Can Protect Consumers 1 Year After Equifax Breach

A year ago, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, MASSPIRG called on state lawmakers to pass the pending Security Breach Bill, H4806 and released a new report containing suggestions on how lawmakers, regulators, and consumers can safeguard personal information.

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Report | MASSPIRG Education Fund | Consumer Protection

Equifax Breach: 1 Year Later

A year ago, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, MASSPIRG called on state lawmakers to pass the pending Security Breach Bill, H4806,  and released a new report containing suggestions on how lawmakers, regulators, and consumers can safeguard personal information.

> Keep Reading
News Release | U.S. PIRG | Public Health, Consumer Protection, Health Care

Second recall of King Bio’s homeopathic drugs in the past month

King Bio Inc. issued the second significant voluntary recall since late July of their homeopathic drugs on Wednesday. Safety concerns over homeopathic drugs extend beyond King Bio as over the past several years, the FDA has issued recalls to several companies for a variety of health products from zinc-containing intranasal medicine to asthma drugs with toxic ingredients. 

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News Release | MASSPIRG Education Fund | Consumer Protection

Safe Shopping Guide for Back-to-School Supplies

Parents and teachers shopping for their students’ 2018-19 school supplies often look for a “non-toxic” label on the products, but many products don’t have that label. MASSPIRG Education Fund is releasing a guide that advises consumers which products are actually non-toxic and which to avoid.

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Safer School Supplies: Shopping Guide

With this Safer School Supplies: Shopping Guide, parents, teachers, and students can make more informed decisions while shopping for school supplies this Back to School season. We want to give parents and teachers the option to choose school supplies that do not contain toxic chemicals. This Shopping Guide should serve as a handy tool for finding products free of several types of toxic chemicals.

 

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Pages

News Release | MASSPIRG Education Fund | Consumer Protection

32nd Annual “Trouble in Toyland” Survey Finds Dangerous Toys on Store Shelves

Stores nationwide are still offering dangerous and toxic toys this holiday season and, in some cases, ignoring explicit government safety regulations in the process.

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News Release | MASSPIRG | Consumer Protection

GROUPS DEMAND TO KNOW HOW MUCH MONEY EQUIFAX MAKING OFF DATA BREACH

Send Letter To Big 3 Credit Bureau CEOs For Answer: Are They Profiteering?

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News Release | MASSPIRG Education Fund | Consumer Protection

Target Removes Lead-Laden Fidget Spinner from Website, But Still Available for Sale In-Store

Target Removes Lead-Laden Fidget Spinner from Website, But Still Available for Sale In-Store

CPSC Commissioner states that it is obvious that fidget spinners are toys

 

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News Release | MASSPIRG Education Fund | Consumer Protection

High Levels of Lead Found in Fidget Spinners

Boston– The MASSPIRG Education Fund found fidget spinners with high levels of lead for sale at Target stores across the country. Parents and consumers need to know about these lead-laden toys, especially because we alerted Target and the toy’s distributor, Bulls i Toy, to our findings, but they refused to address the problem. The toxic fidget spinners are still available both in toy aisles at Target stores and on its website. Incredibly, Target and Bulls i Toy defend their inaction by pointing to the Consumer Product Safety Commission’s (CPSC) declaration that fidget spinners are NOT technically “children’s products” subject to legal limits for lead. 

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News Release | Consumer Protection

U.S. PIRG CONSUMER ADVOCATE MIKE LITT TESTIFIES AT CONGRESSIONAL HEARING ON EQUIFAX

Our Consumer Advocate, Mike Litt, was invited by Congresswoman Maxine Waters, Ranking Member of the House Financial Services Committee, to testify this week at a Congressional hearing on the Equifax data breach. This was a continuation of the committee's previously held hearing on October 5th entitled "Examining the Equifax Data Breach."

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Pages

Report | MASSPIRG EDUCATION FUND | Public Health, Consumer Protection

Ending the Abuse of Antibiotics in Livestock Production

The overuse and misuse of antibiotics threathen public health.

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Report | MASSPIRG Education Fund | Consumer Protection

The Unfriendly Skies

An analysis of Five Years of Airline Passenger Complaints to the Department of Transportation.

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Report | MASSPIRG EDUCATION FUND | Consumer Protection

Debt Collectors, Debt Complaints: The CFPB's Consumer Complaint Database Gets Real Results for Consumers

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the MASSPIRG Education Fund. 

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Report | MASSPIRG EDUCATION FUND | Consumer Protection

Credit Cards, Consumer Complaints

Massachusetts consumers file more complaints about Capital One  than any other credit card company, according to a report released today by MASSPIRG Education Fund.  Complaints included billing errors, id theft and fraud, and credit reporting among others.  

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Pages

Blog Post | Consumer Protection

Yahoo Data Breach: Another Reason for Free Credit Freeze | Deirdre Cummings

Yahoo data breach affects more than 1 billion consumers. We must have better solutions. 

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Blog Post | Consumer Protection

Consumers Count: Five years of the CFPB standing up for consumers | Kathryn Lee

This week, the Consumer Financial Protection Bureau turns five years old! As part of our efforts to tell more people about the CFPB, we're cross-posting this video blog and comments written by Zixta Q. Martinez of the CFPB (check out the infographic at the end, too!).

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Blog Post | Consumer Protection

MASSPIRG Executive Director Janet Domenitz Sworn in as President of Consumer Federation of America | Ben Martin-McDonough

MASSPIRG's Executive Director sworn in as president of the Consumer Federation of America. 

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Blog Post | Consumer Protection

20 groups call on FTC to protect consumers and prohibit the sale of certified used cars with unrepaired safety recalls | Deirdre Cummings

MASSPIRG Education Fund joined more than 20 consumer organizations in calling on the Federal Trade Commission (FTC) to prohibit the practice of selling “certified” used cars with unrepaired safety recalls. The formal comments were in response to the FTC's proposed settlements with General Motors, Jim Koons Management, and Lithia Motors. 

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News Release | U.S. PIRG Education Fund

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

News Release | MASSPIRG

Students at colleges compensated by banks face dubious debit card fees 

News Release

Read U.S. PIRG's statement on Wells Fargo eliminating some fees for student on debit cards.

News Release | U.S. PIRG Education Fund

Just seven weeks after Tyson Foods recalled chicken nuggets that could contain rubber, the poultry giant is recalling chicken strips that might contain metal. 

News Release | U.S. PIRG Education Fund

Newly-revealed details by the New York Times about of the crash of two Boeing 737 Max 8 planes may stun even the most hardened observer. The planes lacked a safety feature that may have warned pilots about problems because it was not required and Boeing charged airlines extra to include it. Adam Garber, U.S. PIRG Education Fund Consumer Watchdog issued the following statement.

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