Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

Fisher-Price recalls nearly 5 million potentially deadly Rock n’Play sleepers

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

> Keep Reading
News Release | MASSPIRG | Consumer Protection

New study: Wells Fargo, other banks, charge outsized fees to college students despite federal rules

Students at colleges compensated by banks face dubious debit card fees 

> Keep Reading
News Release | Consumer Protection

Statement on Wells Fargo’s response to “Debit Cards on Campus” report

Read U.S. PIRG's statement on Wells Fargo eliminating some fees for student on debit cards.

> Keep Reading
News Release | U.S. PIRG Education Fund | Public Health, Consumer Protection

Tyson chicken strips recalled, may contain pieces of metal

Just seven weeks after Tyson Foods recalled chicken nuggets that could contain rubber, the poultry giant is recalling chicken strips that might contain metal. 

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Boeing Max planes have ‘optional’ safety mechanisms

Newly-revealed details by the New York Times about of the crash of two Boeing 737 Max 8 planes may stun even the most hardened observer. The planes lacked a safety feature that may have warned pilots about problems because it was not required and Boeing charged airlines extra to include it. Adam Garber, U.S. PIRG Education Fund Consumer Watchdog issued the following statement.

> Keep Reading

Pages

News Release | U.S. PIRG Education Fund | Consumer Protection

Fiat Chrysler Settlement Fails to Protect Consumers

While we are glad that Fiat Chrysler is paying something for damaging the health of Americans and deceiving customers, this settlement does not go far enough. It neither ensures these violations of the public trust won’t happen again nor makes consumers whole.

> Keep Reading
News Release | MASSPIRG | Consumer Protection, Solid Waste

New Guide Helps Consumers Get Deals on Refurbished Electronics

This holiday season, you can pay even less than you would on Black Friday for electronics, if you buy them used and refurbished. A new guide entitled “Fixed for the Holidays” helps consumers purchase used items with confidence -- detailing what to buy, how to know if you are getting a good deal and where to shop.

> Keep Reading
News Release | MASSPIRG Education Fun | Consumer Protection

THE MARRIOTT BREACH: WHY IT’S BAD AND WHAT YOU CAN DO TO PROTECT YOURSELF

Marriott announces data security breach affecting 500 million people.  

> Keep Reading
News Release | MASSPIRG Education Fund | Consumer Protection

Popular toys contain toxics and other hazards

This holiday season, watch out for dangerous and toxic toys. MASSPIRG’s 33rd annual Trouble in Toyland report found toxic amounts of boron in slime products and a failure by Amazon to appropriately label choking hazards. Boron can cause nausea, vomiting and other health issues.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG response to reports of Facebook security breach

Facebook announced today that earlier this week, "attackers exploited a vulnerability in Facebook’s code that impacted “View As”, a feature that lets people see what their own profile looks like to someone else. This allowed them to steal Facebook access tokens which they could then use to take over people’s accounts."

> Keep Reading

Pages

Report | MASSPIRG EDUCATION FUND | Consumer Protection

Debt Collectors, Debt Complaints: The CFPB's Consumer Complaint Database Gets Real Results for Consumers

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the MASSPIRG Education Fund. 

> Keep Reading
Report | MASSPIRG EDUCATION FUND | Consumer Protection

Credit Cards, Consumer Complaints

Massachusetts consumers file more complaints about Capital One  than any other credit card company, according to a report released today by MASSPIRG Education Fund.  Complaints included billing errors, id theft and fraud, and credit reporting among others.  

> Keep Reading
Report | MASSPIRG EDUCATION FUND | Consumer Protection

Trouble in Toyland 2013

In our 28th annual toy safety report, we look at toxic toys, choke hazards, very strong magnets, and excessively loud toys. Parents and caregivers should read the report to avoid common hazards when shopping for toys.

> Keep Reading
Report | MASSPIRG EDUCATION FUND | Consumer Protection

Big Credit Bureaus, Big Mistakes: The CFPB’s Consumer Complaint Database Gets Real Results for Victims of Credit Reporting Errors

New report finds that the most complained-about credit reporting agency in Massachusetts is Experian.

The report used data collected by the Consumer Financial Protection Bureau’s public Consumer Complaints Database, which was created to help consumers resolve problems with their credit reports. The report compared complaints against the three nationwide credit reporting agencies (Equifax, Experian, and TransUnion), commonly referred to as credit bureaus, who were together responsible for 96% of all complaints about credit reporting.

> Keep Reading
Report | MASSPIRG EDUCATION FUND | Consumer Protection

Private Loans, Public Complaints

A new report analyzing complaints about lenders of private student loans.

> Keep Reading

Pages

Blog Post | Consumer Protection

Consumers Count: Five years of the CFPB standing up for consumers | Kathryn Lee

This week, the Consumer Financial Protection Bureau turns five years old! As part of our efforts to tell more people about the CFPB, we're cross-posting this video blog and comments written by Zixta Q. Martinez of the CFPB (check out the infographic at the end, too!).

> Keep Reading
Blog Post | Consumer Protection

MASSPIRG Executive Director Janet Domenitz Sworn in as President of Consumer Federation of America | Ben Martin-McDonough

MASSPIRG's Executive Director sworn in as president of the Consumer Federation of America. 

> Keep Reading
Blog Post | Consumer Protection

20 groups call on FTC to protect consumers and prohibit the sale of certified used cars with unrepaired safety recalls | Deirdre Cummings

MASSPIRG Education Fund joined more than 20 consumer organizations in calling on the Federal Trade Commission (FTC) to prohibit the practice of selling “certified” used cars with unrepaired safety recalls. The formal comments were in response to the FTC's proposed settlements with General Motors, Jim Koons Management, and Lithia Motors. 

> Keep Reading
Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Anna Low-Beer

Every year, U.S. PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

> Keep Reading

Pages

Report | MASSPIRG

It’s that time of year again when parents, grandparents, caregivers and others feeling generous begin shopping for toys for the kids in their lives. Toy safety has come a long way, thanks to years of work from consumer advocates, public health experts, elected officials and the U.S. Consumer Product Safety Commission (CPSC). These days, examples of dangerous toys contaminated with lead or toys with small parts that pose a choking hazard to young children are more difficult to find in the United States.

Despite this progress, dangerous toys are still on the market. As we approach the ninth month of the COVID-19 pandemic, many parents and caregivers in the United States still work from home while their kids participate in virtual learning some or all of the time. With siblings of all ages playing and spending more time together and parents juggling responsibilities with limited support, some dangerous toys are more difficult to supervise, and others are better left out of the home altogether.

News Release | MASSPIRG

MASSPIRG Education Fund’s Trouble in Toyland report has helped identify dangerous toys for 35 years. But 2020 is unique, and as Americans have worked, learned and played from home to protect themselves from COVID-19, children could be more susceptible to certain toy-related hazards.

News Release | MASSPIRG

BOSTON -- Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group. The analysis suggests that consumers in Massachusetts and across the United States are facing abusive and deceptive practices from the automobile lending industry. 

Report | MASSPIRG Education Fund

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the MASSPIRG Education Fund and Frontier Group.

Blog Post

Here’s a guide to your rights depending on how you pay

View AllRSS Feed

Support Us

Your tax-deductible donation supports MASSPIRG Education Fund’s work to educate consumers on the issues that matter, and to stand up to the powerful interests that are blocking progress.

Learn More

You can also support MASSPIRG Education Fund’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations. 




MASSPIRG Education Fund is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.